zentiquegrove Order & Shipping Policy

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Welcome to zentiquegrove. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. The guidelines below explain exactly how we process, pack, and ship every order so you know precisely what to expect from checkout through delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to our carriers within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after that cut-off, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive products are sealed with professional cold-chain insulation and shipped Monday through Thursday only, so they never sit in a carrier facility over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase — no surprises after payment.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping available on all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for customers who need their order sooner.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates start once your parcel leaves our warehouse. Minor delays can occur during major holidays or severe weather conditions.

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International Shipping

zentiquegrove also delivers to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days from the date of dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs handling charges assessed by the destination country. These amounts are set by your local customs agency, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we send an automated confirmation email with a direct tracking link and the carrier's details.

If no tracking number or tracking activity appears within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate right away.

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Order Modifications & Address Changes

We move quickly to keep dispatch times short, which means processing begins shortly after you place your order.

• If you need to correct a shipping address or change your order, email us at support@zentiquegrove.top within 1 hour of placing it.
• We will make every reasonable effort to honor your request, but once a package has been transferred to the carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we send:

• Perishable Items: If a perishable product arrives spoiled, damaged, or compromised because of a shipping delay, notify us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement immediately.
• Lost or Damaged Packages: If tracking shows your package as delivered but it never arrived, or if any item arrives damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or order status, our team is here to help:

• Official Business Name: zentiquegrove
• Customer Support Email: support@zentiquegrove.top
• Customer Support Phone: 13215943723
• Physical Business Address: 123 WEST LAKE MARY AVE, LAKE MARY, FL 32746, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST